Frequently Asked Questions

How do you ship?

All orders shipped to US addresses ship for free!

Most orders are processed and on their way to you within 24 hours. You should expect delivery in 5-14 business days, depending upon your location.

We ship most orders via United States Postal Service. Large, heavy items ship via UPS or FedEx.

What is your return policy?

Your complete satisfaction is our goal.

New, unopened items may be returned within 30 days of purchase except for books, magazines, DVDs or patterns which are not returnable. If you have a problem playing a DVD, please contact us and we will help.

If you received an item sent in error or defective, please contact us and we will make it right.

Our email address is